Windows Thunderbolt™ 3 equipped computers may require update of the System BIOS, Thunderbolt™ Firmware, Thunderbolt™ driver, and Intel Graphics driver for your cable or adapter to function properly. This article is for MSI computers with Thunderbolt 3.

The Gigabyte AERO 15X Laptop with Thunderbolt port, as an example, requires all four software updates for the best performance.

1. Go to Gigabyte support page

2. Use the search tool or manually browse to identify software for your computer.

3. Disconnect any Thunderbolt 3 / USB-C devices. Install the System BIOS update and reboot your computer.

4. Install the Intel Thunderbolt 3 Firmware Update under utility and reboot your computer.

5. Install the Intel Thunderbolt Controller Driver and reboot your computer.

6. Install the Intel Graphics driver and reboot your computer.

7. Plug in Thunderbolt 3 / USB-C device.

For more information about our Thunderbolt products including drivers and user manuals, please visit the Thunderbolt page and USB-C Page on our website.

Windows computers may require update of the drivers and firmware for your USB-C cable, adapter, and docking station to function properly. This article is for Microsoft Surface devices.

1. Go to Microsoft suport page

2. Click the download link for your Surface device.

3. Select the .msi file that matches your Surface model and operating system version.

If there is not a .msi file that corresponds to the build of Windows 10 you have installed, select the .msi file that is closest to your build number.

4. Find the build of your Surface system.

If you are unsure of what build of Windows 10 you are using, select Start > Settings > System > About and locate the OS Build number.

5. Follow the steps to install the drivers and firmware.

6. Reboot your Surface device.

7. Plug in Thunderbolt 3 / USB-C device.

For more information about our Thunderbolt products including drivers and user manuals, please visit the Thunderbolt page and USB-C Page on our website.